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Privacy Policy

1. Who Are We?

Fogfathers UK Ltd is a limited company registered in the UK, our address is Fogfathers UK Ltd, 878 Uxbridge Road, Hayes, Middlesex, UB4 0RR. You can write to us at this address or alternatively email us at [email protected] or call us on 0800 098 8797. Fogfathers UK Ltd is committed to respecting and protecting your privacy.

2. Visiting www.fogfathers.co.uk

Basic information in regards to the medium you have used to visit our site will be collected. This includes the browser type, the time and day of which you visited the site, the IP address of the medium being used, and basic information about how you found us (search engine, Facebook redirect...etc). This information is never shared nor is it held, it is merely used sporadically to help us tailor our advertising techniques towards certain avenues. We will never advertise 3rd party companies to you, we do not store credit card details nor do we share financial details with any 3rd parties. Cookies will also be used in order to make your experience using our website as smooth as possible, this is especially important in order to save items in your cart if your order isn’t completed at that time.

3. Ordering from www.fogfathers.co.uk

When you add items to your cart, a small file is automatically generated by our website to remember your items should you not go through with your order. The file will last for no longer than 3 days, its inclusion is to allow you to complete your order at a later date and to also prevent you losing your cart should you inadvertently exit your browser or get logged out of your session. We will require basic information if you wish to order from www.fogfathers.co.uk which includes your name, billing address/delivery address, contact number & email address as well as your payment details which are processed securely on the website without being stored.

3.1 Automated risk and fraud scoring

We may use your information in connection with automated decision-making. Our platform uses personal information to block certain transactions that appear to be fraudulent through automated decision-making.

3.2 Ordering IQOS Kit

Personal data (Name, Address, Date of Birth, Tel No, Email) we obtain from you in connection with your purchase will be transferred to our supplier, Forward Vaping Limited (number 10690033). They are the official and exclusive Distributor of iQOS “heat-not-burn” (or heated tobacco) products and “Heets” consumables manufactured and distributed by Philip Morris Limited (UK number 03619145). They need this data to fulfil your order, supply the products to us, activate the 12-month warrantee and for data analysis purposes. Any of your data will be held in accordance with their privacy policy, available here https://legal.forwardvaping.com/privacy-policy.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Forward Vaping’s systems are configured so that their supplier, and ultimate manufacturer of the products (Philip Morris Limited) can use your data for direct marketing, data analysis and feedback purposes. As such, and only with your consent, Forward Vaping Limited may pass your name and email address or contact number to Philip Morris in order to do this. You are asked to provide your consent to these transfers when you purchase the products from us (but are under no obligation to do so and not doing so will not affect your purchase in any way). That data will then be stored subject to Philip Morris’s privacy policy, available at https://www.pmi.com/privacy-notice.

4. Submitting an enquiry via www.fogfathers.co.uk

If you wish to submit an enquiry via www.fogfathers.co.uk, basic information is required in order for us to reply as effectively as possible, we will require your name, email & contact number. Any enquiry sent via www.fogfathers.co.uk will be stored in our archives for a year, after which it will be deleted from our system.

5. Your fogfathers account

You can choose to register an account at www.fogfathers.co.uk if you wish however this is not mandatory. An email address will be required whether you register an account or not, this is a necessity for us to confirm orders and shipping updates and also to liaise with our customers if any unexpected issues arise with the order (this is rare). We can also send emails showing our special promotions for the week, however you have a chance to opt out of this when registering. Your personal information will never, under any circumstances be published to any 3rd party with the exception of the police. You also have the rights to erasure (deletion) or rectification (modification or correction) of your data and the right to access it.

6. Signing up to our newsletter

If you wish you sign up to our newsletter, we will use it to email you with our latest offers or newest products, your information will never be shared to any 3rd party organisation and you will have to option with each newsletter to opt out and cease to receive any future ones.

7. Your right to complain

If you wish to raise a complaint or express any concerns regarding our privacy policy, please contact us by either emailing [email protected], calling 0800 098 8797 or writing to Fogfathers UK Ltd, 878 Uxbridge Road, Hayes, Middlesex, UB4 0RR. Additionally, you can contact the information commissioner’s office at www.ico.org.uk/concerns.

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