When e-cigarettes were first introduced to the UK in 2004, there was no legislation in place to stop anyone, of any age, buying them. Given the rapid adoption of the product, the UK government has had to play ‘catch-up’ with this popular nicotine substitute, resulting in legislation passed in October 2015. It is now illegal to sell vaping products to anyone under the age of 18 online or in stores.
When can I verify my age?
The good news is that if you have already verified yourself on our online store you won't have to do this again, you'll only need to do this once. On any subsequent visits from the same device we'll remember that you've already verified your age.
How can I verify my age?
The first time you purchase from our site you may be asked to provide proof of your age from a range of options including Electoral Roll, Driving Licence or Passport. You simply choose the one that is best for you.
Once your age has been verified, you will be able to complete the checkout process without any delay to your order.
You can also speak with a member of our customer service team during their opening hours, who can talk you through the age verification process via the telephone.
Tel: +44 (0)800 098 8797
How will my details be collected, used and stored?
As part of our regulatory obligations to ensure our products are not sold to those under the age of 18, Fogfathers UK Ltd verify the age of our customers using services provided by AgeChecked Ltd and blubolt Ltd.
AgeChecked Ltd and blubolt Ltd take our customers’ privacy extremely seriously. This statement informs you of their general policies regarding the collection, use and disclosure of Personal Identifiable Information (“Customer Information”) when you use our service.
We constantly strive to minimise the requirement for our customers to disclose personal information. It is possible to use our service without disclosing your information in some instances. However, in order to meet the requirements of regulators, it is sometimes necessary for us to process your Information to provide the service.
AgeChecked Ltd and blubolt Ltd will not use or share your Information with anyone except as described in this statement. They do not retain personal identifiable information, only anonymised data.
Unless otherwise defined in this statement, terms used in this statement have the same meanings as in Age Checked Terms and Conditions, accessible on their website https://www.agechecked.com.
While we send AgeChecked Ltd and blubolt ltd your account information to check suitability for accessing our age-restricted products or services (“Age Checking”). AgeChecked Ltd and blubolt Ltd will always only return the results of the Age Check to Fogfathers Ltd and will never send any customer information to us.
For clarityFogfathers UK Ltd will only receive data from AgeChecked and bluebolt Ltd so that we can ascertain our customer’s suitability to access the age-restricted service, and not customer Information itself.
Information that AgeChecked Ltd and bluebolt Ltd may collect on you, and use to ascertain your suitability to access our age-restricted products and services could be:
- date of birth or age
- telephone number
- email address
- IP address
- payment card information
- Information derived from Government issued documentation
- Politically exposed persons (PEPs), sanctions and exclusions data
Once an age check has taken place any of your information that may have been gathered by AgeChecked Ltd and bluebolt Ltd during the age checking process is removed from their system, apart from:
- date of birth or age
- Politically exposed persons (PEPs), sanctions and exclusions data (if applicable).
Thus, the information that remains is anonymised and used to ascertain your suitability to access age-restricted services. In order to stay in line with GDPR compliance, the AgeChecked app will send you an email informing them that they data is safe.
You can check here to view how your privacy is safeguarded by AgeChecked Ltd and blubolt Ltd.
AgeChecked and blubolt Ltd create data to enable you to anonymously verify your age without having to disclose your identity via anonymised accounts. They maintain these accounts for client compliance purposes and other valid purposes.
Anonymised accounts can be deactivated at any time by a user through the AgeChecked user portal or by emailing either [email protected]
Importantly, for GDPR compliance, when you place an order on our store, AgeChecked Ltd will need to notify via email that you that you have been age checked using their service through www.fogfathers.co.uk This will happen only the first time that you are age checked.
AgeChecked employ the following third-party companies to facilitate their Service, to provide the service on their behalf, to perform service-related services or to assist them in analysing how their service is used:
- Equifax Ltd
- GB Group Plc
- TransUnion Ltd
- Verime Ltd
Changes to the Age Checking Process
We may update our Age Checking Policy from time to time. We will notify you of any changes by posting the policy on this page.
You are advised to review this page periodically for any changes. Changes to this policy are effective when they are posted on this page.
For more information?
We appreciate your patience and support through this change. If you have any questions or issues during checkout, please don't hesitate to contact us.
Tel: +44 (0)800 098 8797
Email: [email protected]