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Frequently Asked Questions


What is an e-cigarette?

An e-cigarette, also known as a vape, is a device that heats a liquid into a vapor for inhalation. The liquid typically contains nicotine, flavourings, and other chemicals.

What do I need to buy to vape?

To start vaping, you'll need an e-cigarette device, a charger, e-liquid, and replacement coils. Some kits come with everything you need to start vaping, while others require you to purchase e-liquid separately.

How much will an e-cigarette cost me?

The cost of an e-cigarette can vary depending on the type and model. On average, starter kits range from £20 to £50, while more advanced devices can cost up to £100 or more. Remember, you'll also need to budget for replacement coils and e-liquid.


Ordering from

What delivery options do I have?

We offer several delivery options to suit your needs, from Free standard delivery on orders meeting minmum spend criteria to next day expedited delivery. For more details, please visit our Delivery Information page.

Can I collect from your store?

Yes, we offer a Click & Collect service from our London store. Simply select this option at checkout and your order will be ready for collection within 2 hours.

Do you ship overseas?

No, we don't currently offer international shipping and only service mainland UK. Please check our Shipping Information page for details on any changes to this policy in the future.

I want an item I can see on your website, but it is out of stock, when will you re-stock?

We aim to restock items as quickly as possible. If an item you want is out of stock, please contact us directly and we'll be able to give you more information. Alternately you can choose to get an email notification when it arrives back in stock using if you chose to do so via our altering service on the product page.

What payment methods do you accept?

We accept all major credit and debit cards through our secure Worldpay system. Your security is our priority. Please be aware that some cards issued by banks outside of the UK may be flagged by our anti-fraud systems as suspicious, but we will do our best to resolve and payment failures if you call our customer services line.

How can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has already been shipped, you can return it unopened for a full refund.

What will I see on my bank statement?

Your purchase will appear as 'Fogfathers UK Ltd' on your bank statement.



How long should the coil last in my tank?

The lifespan of a coil can vary depending on usage, but on average, a coil should last between 7-10 days with regular use. Using sweetened e-liquids or vaping at high wattages can shorten the lifespan of your coil.

Why is my tank leaking?

A leaking tank can be caused by several factors, including worn O-rings, a worn coil, or cracked glass. If your tank is leaking, we recommend checking these components and replacing them if necessary.

What resistance or type of coil should I choose?

The type and resistance of coil you should choose depends on your device and your vaping preferences. Lower resistance coils (sub-ohm) are typically used for direct-to-lung vaping and produce more vapor, while higher resistance coils are used for mouth-to-lung vaping and provide a sensation like smoking a traditional cigarette.

I have changed my coil, now the tank won't fire.

If your tank won't fire after changing the coil, ensure the coil is properly installed and the tank is correctly attached to the device. If the problem persists, the coil may be faulty, or the device may need troubleshooting.

Can I use the same coil for different e-liquids?

Yes, you can use the same coil for different e-liquids. However, mixing flavours can result in a less pure flavour experience. If you're switching between vastly different flavours, you might want to consider using a new coil.



My battery doesn’t seem to work anymore.

If your battery isn't working, try charging it fully. If it still doesn't work, it may be time to replace it. Always use batteries recommended for your specific device and never use a damaged or leaking battery.

My battery is damaged, can I still use it?

No, using a damaged battery can be dangerous. If your battery is damaged, replace it immediately. Always dispose of batteries according to local regulations.

How long should my battery hold charge?

The length of time a battery holds a charge depends on its capacity and how frequently you use your device. On average, a fully charged battery should last for a full day of moderate vaping.

How do I know if my battery is not a counterfeit?

Always buy batteries from reputable retailers like Fogfathers. We guarantee the authenticity of our batteries and provide batch testing results for your peace of mind.


After your purchase

How can I best care for my device?

To prolong the life of your device, keep it clean and dry, and protect it from extreme temperatures. Always store batteries safely and avoid dropping or damaging your device.

What if I am not happy with my purchase or change my mind?

If you find yourself unsatisfied with your purchase, you are entitled to exercise your "right of withdrawal" for a complete refund. This requires you to inform us in writing within 7 days from the date you received the goods. The items in question must be returned in their original, sealed condition within 14 days of delivery. Please be aware that due to health and hygiene regulations, many of our products cannot be refunded if they are returned after being opened. For more detailed information, kindly refer to our Returns Policy.

My device is faulty, what do I do?

If your device is faulty, please contact us immediately. We offer a 3-month warranty on devices, covering any manufacturing defects. Please see our Warranty Information for more details.

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