SALES TO OVER 18 ONLY

TERMS & CONDITIONS

WHEN PLACING AN ORDER WITH FOGFATHERS.CO.UK, YOU AGREE TO ABIDE BY THE FOLLOWING TERMS AND CONDITIONS. ANY QUESTIONS RELATED TO OUR TERMS & CONDITIONS SHOULD BE FORWARDED TO ENQUIRIES@FOGFATHERS.CO.UK.
1.    ORDERING FROM WWW.FOGFATHERS.CO.UK
1.1-    WHEN PLACING AN ORDER FROM OUR SITE OR ON THE PHONE, YOU WILL RECEIVE AN EMAIL CONFIRMING THE ORDER HAS BEEN PLACED AND MONEY IS RECEIVED FROM YOUR ACCOUNT INTO OURS. THIS EMAIL DOES NOT GUARANTEE THAT WE WILL MEET YOUR ORDER AS EXTENUATING CIRCUMSTANCES CAN PREVENT US FROM DOING SO, ALTHOUGH THIS IS VERY RARE.
1.2-    ANY SPECIAL OFFERS CAN BE REMOVED WITHOUT NOTICE
1.3-    ANY PRODUCT CAN BE REMOVED FROM SALE WITHOUT NOTICE IF WE DEEM IT NECESSARY DUE TO SAFETY ISSUES OR NORMAL OPERATING ISSUES WITH THE ITEM
1.4-    WE RESERVE THE RIGHT TO WITHHOLD DELIVERY OF ANY ITEMS IF WE ARE INCLINED TO BELIEVE THE PAYMENT METHOD USED IS FRAUDULENT.
2.    PRICES ON WWW.FOGFATHERS.CO.UK
2.1-    ALL PRICES SHOWN ON WWW.FOGFATHERS.CO.UK ARE FINAL AND WILL NOT BE SUBJECT TO ANY EXTRA CHARGES.
2.2-    ALTHOUGH ALL PRICES ARE SET ACCURATELY, ERRORS CAN OCCUR AND WE HOLD THE RIGHT TO STOP ANY SALE IF AN ITEM HAS BEEN PURCHASED AT THE INCORRECTLY SHOWN SITE.
2.3-    IF PAYMENT FROM YOUR SIDE FAILS THEN:
2.3.1- WE WITHDRAW THE RIGHT TO DELIVER YOUR GOODS
2.3.2- WE WILL NOT HAVE ANY DUTY TO DISPATCH OR DELIVERY YOUR GOODS
2.3.3- IF PAYMENT IS MADE AT A LATER DATE, THE ITEMS PRICE MAY HAVE CHANGED AND YOU WILL BE DULY OBLIGED TO PAY THE LATEST PRICE OF THE ITEM
2.4 – IN TERMS OF THE PAYMENT METHOD YOU USE:
2.4.1 – YOU CONFIRM THE PAYMENT METHOD IS YOURS OR THAT YOU HAVE THE APPROPRIATE PERMISSION TO USE IT
2.4.2 – THAT NO UNLAWFUL MEANS ARE ASSOCIATED WITH THE PAYMENT METHODS YOU USE
2.5- IN MOST CASES WITH PAYMENT, SOME VALIDATION CHECKS ARE REQUIRED BY THE RELEVANT PARTIES TO COMPLETE THE TRANSACTION, ANY DELAYS WITH SUCH CHECKS ARE NOT DUE TO FOGFATHERS.CO.UK. ORDERS WILL ONLY BE COMPLETED AND DISPATCHED WHEN SUCH CHECKS ARE COMPLETED AND SUCCESSFUL.
2.6- AT THE POINT OF YOURSELF RECEIVING OUR GOODS, ALL RESPONSIBILITY OR THE GOODS AND THEIR WELLBEING ARE PASSED ON TO YOU AS THE OWNER OF THE ITEM. THIS IS NOT RELATED TO FAULTY GOODS WHICH CAN BE RETURNED BUT MUST BE IN THE SAME CONDITION.
3 – DELIVERY OF GOODS
3.1 – OUR FREE DELIVERY SERVICE FOR GOODS OVER £20 WILL BE BY MEANS OF 1 ST CLASS DELIVERY VIA ROYAL MAIL. THE LENGTH OF TIME OF DELIVERY FOR THIS IS USUALLY THE NEXT WORKING DAY IF ORDERED BEFORE 12PM, BUT WE CANNOT GUARANTEE THIS AND ARE NOT LIABLE FOR ANY DELAYS WITH THIS NATURE OF DELIVERY OPTION.
3.2 – ANY DELAYS WITH ROYAL MAIL ARE NOT CONTROLLABLE BY WWW.FOGFATHERS.CO.UK, SO WE CANNOT AND WILL NOT BE LIABLE TO ANY DELAYS WITH YOUR ITEMS DUE TO THIS.
3.3 – SPECIAL NEXT DAY DELIVERY IS GUARANTEED BY THE NEXT WORKING DAY IF ORDERED BEFORE 11AM ON MONDAY TO THURSDAY (EXCLUDING PUBLIC HOLIDAYS)
3.4- WWW.FOGFATHERS.CO.UK WILL NOT BE HELD LIABLE TO ANY LOSSES INCURRED TO YOURSELF DUE TO DELAYS IN DELIVERY, THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
4- REFUNDS AND REPLACEMENTS
4.1- FOGFATHERS.CO.UK WILL ACCEPT RETURNS FOR UNWANTED ITEMS NO LATER THAN 5 WORKING DAYS AFTER DELIVERY WAS RECEIVED BY YOURSELF, POSTAGE IS NOT REIMBURSED FOR UNWANTED ITEMS. IF THE ITEM IS NOT FAULTY BUT RETURNED FOR OTHER REASONS, IT MUST BE IN THE SAME CONDITION AS IT WAS RECEIVED, ANY NOTICEABLE DAMAGE OR SIGNS OF MISUSE WILL RESULT IN A REJECTION OF THE PRODUCT.
4.2 – ANY FAULTY GOODS CAN BE RETURNED TO WWW.FOGFATHERS.CO.UK UP TO 45 DAYS AFTER THE DELIVERY. WE WILL INSPECT THE ITEM AND UPON ACCEPTING THE FAULT, WE WILL REFUND YOUR FEE FOR POSTING THE ITEM AS WELL AS THE UNIT AMOUNT. ALL FAULTY GOODS SHOULD BE RETURNED VIA RECORDED DELIVERY TO:
FOGFATHERS.CO.UK, 32 CROWLAND AVENUE, HAYES, MIDDLESEX, UB3 4JW
4.3- WE DO NOT, UNDER ANY CIRCUMSTANCES, ACCEPT RETURNS ON E-LIQUIDS, DRIP TIPS OR CLEAROMISERS DUE TO HYGIENE AND SAFETY RELATED ISSUES. YOU SHOULD ONLY ORDER THESE ITEMS IF YOU ARE ENTIRELY SURE ABOUT YOUR PROPOSED PURCHASE.
4.4- YOU, THE CUSTOMER, ARE RESPONSIBLE FOR ANY RETURNS UNTIL WE RECEIVE THEM. YOU NEED TO KEEP YOUR RECEIPT WITH THE TRACKING NUMBER IN CASE OF ISSUE WITH THE PRODUCT. IF THE ITEM IS LOST AND YOU CANNOT PROVIDE A TRACKING NUMBER, WE WILL NOT ISSUE A REFUND.
5 – YOUR PERSONAL INFORMATION
5.1 – FOGFATHERS.CO.UK WILL NEED TO COLLECT CERTAIN PERSONAL INFORMATION ABOUT YOU TO COMPLETE ANY ORDER
5.2 – YOU AGREE TO US USING YOUR PERSONAL INFORMATION, SOLELY FOR THE PURPOSES OF COMPLETING YOUR ORDER OR FOR MARKETING PURPOSES (IF YOU OPT-IN), WHEN YOU ENTER THIS INFORMATION ONTO OUR WEBSITE.
5.3 – WE WILL NEVER PASS YOUR DETAILS ON TO ANY THIRD PARTIES, NOR WILL BE HOLD SENSITIVE INFORMATION ABOUT YOU (BANK DETAILS…ETC) ON OUR DATABASE.
6 – LIABILITY
6.1- WE, WWW.FOGFATHERS.CO.UK, WILL NOT BE HELD LIABLE FOR ANY LOSS OR DAMAGES CAUSED TO YOU IN THE FOLLOWING CONDITIONS:
6.2 – WHERE SAFE GUIDELINES ARE PROVIDED FOR SOME PRODUCTS, YOU MUST OBLIGE BY THESE GUIDELINES FOR SAFE AND TROUBLE FREE USE OF OUR ITEMS. NOT ABIDING BY THEM IS CONSIDERING MISUSE OF THE PRODUCT AND WE CANNOT ENTERTAIN ANY ISSUES WITH THE PRODUCT AS A RESULT OF THIS.
6.3- WE WILL NOT COMPENSATE TOWARDS YOU IF ANY ISSUES ARE ASSOCIATED TO YOURSELF AS A DIRECT RESULT OF A FAULTY PRODUCT PROVIDED BY US. FOGFATHERS.CO.UK ARE RESELLERS OF PRODUCTS AND DO NOT CONDUCT QUALITY OR SAFETY CHECKS ON OUR PRODUCTS, ALTHOUGH WE WILL REFUND FAULTY PRODUCTS.

7 – WWW.FOGFATHERS.CO.UK RESPONSIBILITIES
7.1- FOGFATHERS.CO.UK WILL ENDEAVOUR TO DESCRIBE ALL OF OUR ITEMS AS ACCURATELY AS POSSIBLE. DIMENSIONS OF ITEMS SHOWN MAY NOT BE COMPLETELY ACCURATE AND THEREFORE RETURNS WILL NOT BE ACCEPTED AS A DIRECT RESULT OF INCORRECT DIMENSIONS
7.2- ALTHOUGH STOCK UPDATES ARE INSTANTANEOUS, ERRORS IN STOCK NUMBERS MAY OCCUR (THIS IS RARE)AND RESULT IN A PROBABLE DELAY IN THE DELIVERY OF YOUR PRODUCT
7.3- OUR DESCRIPTIONS SOMETIMES INCLUDE STATEMENTS FROM US WHICH ARE CONCLUSIONS REGARDING THE PRODUCT THAT WE HAVE REALISED AS A RESULT OF USING THE PRODUCT 1ST HAND. THESE ARE PERSONAL RECOMMENDATIONS FROM FOGFATHERS.CO.UK AND CANNOT BE USED A MEANS FOR RETURNING A PRODUCT AS FAULTY.
7.4 – YOU ARE INCLINED TO READ ALL INSTRUCTION MANUALS AND INSTRUCTIONS FOR USE OF YOUR ITEMS BEFORE USING. WE WILL NOT BE HELD LIABLE FOR ANY ITEMS BECOMING FAULTY DUE TO MISUSE OF ITEM, NOR WILL WE BE HELD LIABLE FOR ANY LOSS INCURRED DUE TO MISUSE OF ITEMS WHICH INCLUDE BUT ARE NOT RESTRICTED TO: FIRE, FLOOD, DEATH, DESTRUCTION OF PROPERTY OR LOSS OF EARNINGS.
ANY CORRESPONDENCE WITH OURSELVES SHOULD BE MADE VIA THE FOLLOWING MEDIUMS:
EMAIL: ADMIN@FOGFATHERS.CO.UK
PHONE: 07446 350 220
ADDRESS: 32 CROWLAND AVENUE, HAYES, MIDDLESEX, UB3 4JW