1)What do you do?
Fogfathers.co.uk is a complete online shop for all of your vaping needs. We sell everything e-cigarette related and aim to provide our customers with the newest and most advanced equipment available on the market.
2)Why are your prices so low?
Fogfathers.co.uk prides itself at having some of the lowest prices in the UK for their merchandise. We can do this because our profit margin is wafer-thin, which means less money for us and more money for you! We like to keep our customers happy and build a relationship with all of our customers to ensure that they return. All of our products are originals other than our clones, any cloned items we sell are clearly stated when viewing the product, all clones are inspected by us before shipping.
3)Can I get next day delivery?
We can provide UK next working day delivery but you will have to pay £5.00 for this service. Otherwise, we provide a free nationwide delivery service (first class parcel) for all sales over £20! In 90% of the UK, 1 st class parcels if posted before 12 o clock will reach you the next working day.
4)Is there a warranty with your goods?
If the product you have ordered is faulty you can return it to us within 14 days for a full refund once we accept its fault, we will cover the delivery charge on acceptance of the product and its fault, items must be returned via recorded delivery. Unfortunately, e-liquids are not returnable due to hygiene and tampering purposes, as are tanks. Our dedicated returns & refunds information page can be found here<<returns andrefundspagelink>>.
5)Do you ship overseas?
Unfortunately we do not ship overseas at the present time, we cater for the UK market only. This is a measure we have kept in order to keep our prices so low.
6)How can we contact you?
You can contact us using the following methods:
Phone: 07446 350 220
Address: 32 Crowland Avenue, Hayes, Middlesex, UB3 4JW
7)Can we visit you?
At present we do not have a premises where we can sell our goods. However, we do operate a click & collect service where we can come to you with your goods (only once goods are paid for). You must be within a 5 mile radius of the postcode UB3 4JE. We are currently working on securing a premises in the West London area to allow for visits from our valued customers.